Frequently Asked Questions

About ShopCare

When was ShopCare established?


ShopCare was established in July 2019 with the support of industry members and ACC. ShopCare was officially launched with an industry event in Auckland on the 29th October 2019.




Why was ShopCare set up?


ShopCare partners with suppliers, transporters, manufacturers and retailers to improve the safety, health and wellbeing of all employees involved in the creation, supply, delivery, and sale of retail items, goods, and services. We aim to drive safety leadership to increase awareness, positively change behaviours, and save lives. Our focus is to help businesses understand key risks, identify best practice safety procedures, and support the implementation of key initiatives.




How is ShopCare connected to the industry?


ShopCare is an industry group set up to direct safety leadership for employers and employees within the supply chain, transport, manufacturing and retail sectors. We aim to drive safety leadership to increase awareness, positively change behaviours, and save lives. We partner with suppliers, transporters, manufacturers and retailers to improve the safety, health and wellbeing of all employees involved in the creation, supply, delivery, and sale of retail items, goods, and services.




How is ShopCare associated with WorkSafe?


As an industry body, representing employers and employees, ShopCare provides advocacy, feedback, and input to WorkSafe on behalf of the industry.




How is ShopCare funded?


ShopCare was established with financial support of ACC and industry members. We continue to apply for funding grants from various sources to ensure our ability to direct safety leadership.




What research is being undertaken?


An ongoing piece of research involves the identification and review of critical risks* and controls within businesses across the supply chain, transport, manufacturing, and retail sectors. (*A critical risk is defined as any risk that has the potential to cause serious harm or death).




How can I contribute to ShopCare's research studies?


Individual businesses are contributing their specific critical risks and the good safety practices and controls (solutions) that have been implemented to effect change. Your contribution is important. You can find more information here or email ShopCare to contribute to the study.




How will the research insights be used?


ShopCare is collating information obtained from individual businesses relating to their specific critical risks and the good safety practices and controls (solutions) that have been implemented to effect change. A detailed analysis will be conducted and results presented to the industry. An industry view of critical risks and controls will benefit all organisations.




What are ShopCare's main workstreams?


ShopCare is currently focussing initiatives in three key workstreams which will have significant impacts on safety: In Store Safety, Manual Handling, and Mobile Plant & Equipment​. A fourth workstream, Transport, will be implemented in early 2021, and there are plans for an additional workstream, pending support - Violent & Aggressive Behaviour. For more information head to Workstreams.





The ShopCare Team

Who heads up ShopCare?


Liz May is the CEO of ShopCare. Liz has over 20 years' experience in the food & grocery industry. Liz's most recent role was as GM of Logistics for Countdown. Liz is passionate about providing health & safety leadership to ensure more people go home safe and well to their families when they finish work. You can read more about Liz here.




Who are the members of the ShopCare Team?


In additional to CEO Liz May, the ShopCare team includes Wes van Deventer, Catherine Ross and Shirley Pereira. Information about the team members can be found here.




Is there a governance group overseeing ShopCare?


There is both a management and governance structure directing and overseeing ShopCare's activities. The Management Committee comprises, Liz May, Mike O'Brien, Gerry Lynch and Katherine Rich. Committee Bio's here. The Steering Group, provides input for ShopCare's strategies and programmes. Current members of the Steering Group are listed here.





Connecting with ShopCare

Do I need to be a member to connect with ShopCare?


You do not need to be a member to connect with ShopCare. We are an industry group set up to direct safety leadership for employers and employees within the supply chain, transport, manufacturing and retail sectors.




Is there an annual membership fee?


There is no joining fee or membership fee. All you need to do is register your details with us and we'll keep you updated on our activities.




Whom should I talk to if I'd like to know more about ShopCare?


In the first instance, you can email ShopCare using shirley@shopcare.org.nz or by calling +64 21 193 3753.




How can I get involved with ShopCare?


If you would like to volunteer your time and particpate in the industry collective working group, you should contact ShopCare by email using shirley@shopcare.org.nz or by calling +64 21 193 3753




What are the benefits of registering with ShopCare?


By registering your details with ShopCare, you will automatically receive our newsletter, and updates on workstreams. You may also be invited to participate in working groups or to share information.