Frequently asked questions
Essential Services
What identification is required to accompany essential workers?
What is an essential service business?
Where should I register my food business as an essential service?
Is your essential service business finding it hard to get support services?
Do you have technical food, labelling, composition or manufacturing questions?
Merchandiser Support
During COVID19 what Health and Safety guidance can I provide to our merchandisers working in grocery stores?
Who can I contact if I am able to support stores to restock/merchandise?
Hygiene
How do I get specialist advice in relation to cleaning my factory?
Transport
Where can I get up-to-date information on the road transport industry in regards to freight movement?
What are deemed essential and non-essential services in relation to transport?
How can I get access to additional metro trucks?
Who do I talk to about airfreight or other export issues?
PPE - Personal Protective Equipment
What Personal Protective Equipment (PPE) is required for my essential workers?
What are my responsibilities around providing Personal Protective Equipment (PPE) as an employer of merchandisers?
How can retailers support merchandiser Personal Protective Equipment (PPE) and equipment needs?
Leadership Support
As a leader who can I talk to or get good advice from about challenges in my business during Covid-19?
Grocery Supply
Who do I contact should I become aware of any potential shortages in the grocery supply/supply chain?
If you are a producer of any of the following items and note any potential/projected shortfall, please contact the Food & Grocery Council New Zealand
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flour/oil/sugar
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rice/pasta/noodles
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disinfectant/bleach
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hand sanitiser/handwash/soap
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baby formula/pet food
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personal/cleaning wipes
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breakfast cereals (hot and cold)
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canned fruit/veg/meals
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frozen veg/meats/potatoes
Grocery costs
I am a manufacturer or supplier and my costs have risen a lot due to COVID-19, can I pass this on to the retailer?
If I see what I believe to be profiteering how do I report it?
Security
What is being done to address security issues around our businesses?
Employment Legalities
I am confused about the rules for employee leave and available support, where can I get reliable information?