ShopCare, Health & Safety, Health Safety Wellbeing, Safety leadership, Industry Group, Sector Group, Workplace safety, Healthy workplace, Retail, Retailers, Supply Chain, Manufacturing, Transport, Transportation, ACC

There is a concerning rise in violent and aggressive behaviour in the retail environment,

and many workers are concerned.


ShopCare is working with a number of parties to understand causes, and share the most effective solutions. 

  • More than 1 in 10 stores in NZ will experience an assault, robbery, or burglary each month

  • There has been an 11% increase in “serious behaviours” (aggressive or physically abusive behaviour or brandishing a weapon) in the year to May 2021.

  • For the grocery sector, there was a 19% increase.


An internal survey by a major New Zealand retailer revealed that 8 out of 10 of its stores reported incidences of verbal assault in 2020. Approximately 40% of stores reported physical assaults, 7% involving a weapon.

We will share information with you on our partners, the activities in this workstream and the work we are doing together to help workers de escalate and manage these difficult and sometimes dangerous situations.

Disclaimer: Advice or guidance provided by ShopCare does not constitute legal advice. Legal advice should be sought from qualified professionals to ensure compliance with the Health and Safety at Work Act, and any other applicable statutes or regulations