Upcoming and Recent Events
Upcoming Webinars
Recent Webinars
“The Non-verbals utilised by those with bad intent in the retail space”
Scott Taylor CPP, is a Combined Communications Expert and Security, Safety and Risk Specialist with over 29 years of global industry experience.
He is an International thought leader who is board-certified in Security Management and he has shared his expertise globally through specialist consulting, contextualised training and various active operations.
Scott has trained with the leading global authorities on body language, elicitation, facial micro-expressions, deception detection, word & statement analysis and a range of other related disciplines, and he is an accomplished keynote speaker.
Hosted by Selena Armstrong CEO of ShopCare, Scott Taylor shares some insights on the physiological changes that people with bad intent show in the retail space when their intent is theft, violence or anti-social activities. From having an enhanced awareness of these indicators, frontline retail workers and security teams can be better positioned to navigate the nuances of the various situations they face as part of their day-to-day risk landscape.
From pre-aggression indicators to leaking deceptive indicators, the brain knows what it knows and our industry members can be trained to identify these important cues. The reduced arm movement, increased blink rate and hiding of thumbs you may see in that initial approach all have meaning, and in this presentation, you will learn what those meanings are.
ShopCare is thrilled to announce that due to additional demand we are repeating this exclusive series of webinars that promise to transform your approach to engaging with Pacific communities.
ShopCare Charitable Trust, in collaboration with WorkSafe New Zealand, invites you to join us on a journey of cultural discovery and learning with our distinguished speaker, Hans Key
About the Speaker:
Hans Key, a Health & Safety Inspector and National Advisor Pacific Peoples Responsiveness for WorkSafe NZ, brings a unique blend of professional expertise and personal heritage to the table. With roots in Samoa and a career spanning various sectors, Hans is perfectly positioned to guide us through the intricacies of Pacific engagement.
These webinars are not just sessions but stepping stones to building more inclusive, respectful, and effective engagement with one of New Zealand's vibrant communities.
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Webinar 1: YAVU – Foundation of Pacific Engagement
Gain a deeper understanding of who Pacific peoples are and the historical context that shapes their experiences in New Zealand. Watch Video
Webinar 2: Introduction to YAVU
Learn about YAVU, a pivotal concept in fostering effective and genuine engagement with Pacific communities. Watch video.
Webinar 3: YAVU Foundation
Discover the foundational principles of YAVU and how to apply them to build, nurture, and strengthen relationships with Pacific peoples. Watch video.
Watch this insightful webinar hosted by ShopCare as we welcome Matt Bennett to share his personal journey, reflections, and stories on pedestrian safety in workplaces.
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In this session, Matt will explore the crucial physical and cognitive factors that impact pedestrian-vehicle movements and discuss how they can be effectively designed into work sites.
This webinar is a must-attend for anyone looking to develop a better understanding of pedestrian safety in their workplace and gain practical tools to mitigate risks.
8 Part Machine Safety Series
With Brent Sutton from Safety Associates
Watch one of these very informative session recordings now
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Workers being harmed by machinery continues to be a growing trend. These issues are further compounded by worker shortages and the implementation of semi-automated and fully automated plant and equipment.
This eight-part series is to help organisations better understand the hazards and risks associated with machinery. Build knowledge and understanding about "when and what" guarding and fencing are appropriate. And the importance of isolation and engineering controls for reducing the risks of human error.
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The 30-minute machinery learning modules are:
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Trends of machinery harm, the life cycle of machinery and responsibilities of duty holders when purchasing, installing, commissioning, operations, and maintenance.
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Applying safety and design standards AS/NZS4024 in managing machinery risk.
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How machine risk is reduced using the AS/NZS4024 standards and the issues of "human error" versus "foreseeable misuse".
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How to identify and explain the various types of physical machinery hazards.
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Understanding common health-related risks with machinery.
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Common types of machine controls and how to choose the "right guard".
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How to undertake a meaningful hazard identification and risk assessment using a WEPR (Worker Engagement Participation and Representation) model for managing machinery risk.
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The strengths and weaknesses of locking out plant and equipment and common safe systems of work
Worksafe Refence Document I Safeguard Table I Risk Assessment Checklist
Choosing the right Guard I Risk Assessment Worksheet I Learning Team Record
Chain of Responsibility for Supply Chains
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With Kelly McLuckie from Success Formula &
Paul Gaynor from Logistics Safety Solutions
Many senior leaders are uncertain on their obligations with Chain of Responsibility, despite the risk of not meeting these carrying heavy penalties, reputational risk, and poor safety outcomes. With a growing desire from NZ regulators (and industry) to follow the Australian example, it is imperative your organisation understand what is required.
Join both speakers to get an understanding of.
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What Chain of Responsibility means to you.
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Who in your organisation or supply chain needs to understand these duties.
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The steps you can take to ensure your organisation is proactive about managing this obligation.
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The webinar will step you through the evolution of Chain of Responsibility and discuss examples of how people and process are important parts of addressing this risk.
Falling Asleep at the Wheel:
How Fatigue is Killing our Drivers, Machine Operators and Workers
With Darren Cottingham GM at DT Driver Training
Around 10% of fatal road accidents have fatigue as the primary contributor.
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Do you want to know how to recognise the causes and manage fatigue within your business?
Would you like some useful tips that managers and workers can use regarding vehicles in the workplace?
Then join us for this highly informative and potentially life saving session.
Darren has spent most of his career either in creative pursuits or education. He's an award-nominated composer with over 1000 commercial compositions under his belt, he ran an advertising agency, taught audio engineering, developed mobile and online games, and has written over 2000 published articles.
As an accredited business mentor he's helped countless small businesses solve their issues. In 2010 he started an online driving school (www.drivingtests.co.nz) which quickly became the primary way new drivers learned the Road Code. Since then he has developed over 20 courses for drivers and machine operators covering all types of vehicles. TR Group purchased his business in 2019 and he's been happily growing it with the assistance of their team of 20 driver trainers ever since.
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Overview of 'Critical Risk Exposure'
With Wes v Deventer Business Manager at ShopCare
ShopCare, has recently completed a white paper on Critical Risks across the industry sectors (Manufacturing, Transport/ Logistics, Wholesale and Retail).
Critical risks are the risks that have the highest potential to result in severe injury or death. This analysis using both Industry survey feedback and ACC claim data has provided some startling insights on the impact of critical risks to New Zealanders and on ACC claims.
Some key extracts from the white paper 'Industry Critical Risk Exposure':
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ACC Critical risk related injury claims within the industry have a value of circa $20m.
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Critical risk injury: on average 1 in 7 workers within the retail sector will be off work for more than a week.
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The number of fatalities has not dropped significantly even though there has been an increasing focus on critical risks
Watch the video to get a really good look at your industry and the opportunities to create change.
Ergonomic and Workplace Wearables
With Arnaud Daurat CEO APAC and Damian Coren CEO Australia at Exxovantage
Join Arnaud and ShopCare in a special high-tech webinar. We will cover key elements and share insights, on the trending challenges Logistics, Manufacturing and Retail share and how we solve those challenges and exceed the organisations KPIs
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Exxovantage increases workers’ safety, productivity, longevity, and wellbeing as well as staff engagement, attraction and retention while reducing costs, injuries and damaged goods claims in Logistics, Manufacturing and Retail.
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​While the march of automation will not reverse, it has a long, long way to go and Arnaud strongly believes that the best AI in logistics, manufacturing and retail remains human. Today, Arnaud and his team use Symbiosis of Man-Machine® technologies and integrated workforce solutions to allow people to be the core of organisations for the benefit of our workforce, communities and economy.
Violent and Aggressive Behaviour in the Workplace
With Matt Bennett, Health and Safety Manager at AW Fraser
We are hearing more and more about violent and aggressive behaviour. Whether this is due to people resorting to this behaviour more often or it is perceived because of the media reporting, it is clearly a significant and concerning element that workplaces must address.
This webinar, hosted by ShopCare is intended to help participants to develop an understanding of this issue within their workplace and to provide tools that will enable them to design and implement risk mitigations.
Matthew has worked on five continents, undertaking audits and incident investigations in manufacturing, demolition, quarrying and power generation. He’s worked in industrial rope access, as a tree feller for a wildlands firefighting crew and been a Health and Safety Inspector. Currently he is the H+S Manger for AW Fraser, a metal manufacturing business that specializes in precision machined bronze parts, based in Christchurch.
Wearable Robotics in the Workplace
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Empowering and protecting the New Zealand workforce
with integrated solutions and technologies.
Join Arnaud Daurat, CEO (APAC) of Exxovantage and ShopCare in a special high-tech webinar.
We will cover key elements and share insights, on the trending challenges Logistics, Manufacturing and Retail share and how we solve those challenges and exceed the organisations KPIs.
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Exxovantage is the leading fully integrated workplace solutions provider in New Zealand and Australia, combining wearable robotics, exoskeletons and exosuits, ergonomic and workplace wearables, data analytics, AI powered SaaS dashboards, fit-for-purpose solutions and risk management tools.
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Exxovantage's products increase workers’ safety, productivity, longevity and wellbeing as well as staff engagement, attraction and retention while reducing costs, injuries and damaged goods claims in Logistics, Manufacturing and Retail.
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This webinar is aimed at providing insights to what good looks like for all CEO’s, CFO’s, COO’s, MD’s, Country Managers, Supply Chain Leads, Head of Health & Safety and Wellbeing, Health and Safety Leads, and Human Resource Leads.
How to Deliver Safer Workplaces Sooner!
With Bede Cammock-Elliott – Founder of seeo Limited
Leveraging the power of A.I. to measure safety culture and deliver insights to support your change efforts.
Managers find themselves under many pressures daily, how do you KNOW if people are keeping themselves safe, or if they are taking unnecessary risks? How do you measure levels of adherence to agreed standards, procedures & processes? Hoping you have your bases covered is not enough. It is incumbent upon all managers and business owners to know in practice how people actually behave. seeo can show you.
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Bede Cammock-Elliott is the Founder of both seedigital Limited and seeo Limited, he will discuss how Safety culture is measured by actual behaviour when on-one is watching. How do you proactively uncover near miss events without doing audits, or spending days trawling through CCTV footage?
Bede has deep levels of experience in leveraging technology to fundamentally change organisational culture. He is a qualified European Business Excellence Model Assessor & has worked in Europe as a Management Consultant, advising organisations in how to shift 'how things get done around here', as well as various NZ businesses.
With the advent of artificial intelligence & deep learning technologies, it is now possible for you ‘to know’ the state of your safety culture automatically. seeo (which is Latin for ‘to know’) is an AI-driven platform that automatically uncovers safety near misses and events ‘you really should be doing something about’
This webinar will discuss in depth safety culture & will include a demonstration of seeo in action. You will be shown how organisations are using seeo to gain insights into their operational environment & culture, then measure the effectiveness of their ongoing interventions.
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Security & Personal Safety
With Jemima Briggs, General Manager at FIRST Security NZ
Is Security part of your safety plan?
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Safeguarding what’s important has been at the centre of Jem’s career – whether it be a brand, her people or products on retail shelves.
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Jem worked in FMCG for the first 20 years of her career, in sales leadership and then general management in big companies like P&G and Lion. She led multi-million-dollar multinational supply businesses, ran a retail organisation and a small kiwi start up before taking the leap into the service industry and Security.
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Jem will help you think about security a bit differently within retail, supply chain and loss prevention - looking beyond the big, burly security guard. Making security a part of your safety plan including pandemic planning plus adding insights to key trends in security.
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This session is both engaging and informative, and you will come away with a different view on the below topics:
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Security - protecting people, assets and brands
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Security - it’ role in reducing shrinkage
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Security - as part of your H&S Plan
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At the place of work
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Remote – lone workers
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Download Jemima's presentation
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Personal Safety & Security with Paul Walsh, Partner at QRisk NZ, and Crowded Places Strategy with Craig Webb, Managing Director at RUSEC Ltd.
A must see presentation from two highly experienced security practitioners:
Paul’s foundation career was with the NZ police with most of this time in the tactical groups in operator, leadership, and training roles. In the private sector, he has worked in conflict zones and travelled the world extensively safeguarding people and infrastructure. He looks at risk both strategically and operationally with a common-sense approach, which flows to his training capability in upskilling people, and organisations in situational awareness and dealing with conflict and the growing tide of aggressive customer situations.
Paul provides insight into the ever increasing number of aggressive customer situations being experienced in the retail sector and how they can be mitigated.
Craig also had a career in the NZ Police, including stints as a Detective and member of the Special Tactics Group which helped launch Craig into the world of Private Security on the international stage. He was entrusted with leadership and training roles to manage high risk security operations in various conflict zones around the globe, and fuses his wealth of experience with a pragmatic approach to help the business community manage crime related risks in their day to day operations.
Craig introduces the Crowded Places Strategy, designed by the NZ Police to mitigate attacks to any location hosting large gatherings. Ideal for those in the retail, sports and entertainment sector or anyone who has a role to play in keeping crowded places safe. See the presentation for some practical tools.
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Burnout in the Workplace with Sarah McGuiness.
Founder and CEO of of Revolutionaries of Wellbeing (ROW)
Sarah McGuinness is a wellbeing disruptor and burnout awareness advocate, dedicated to helping leaders to develop professional expertise, access practical tools and resources, and network with peers and experts to meaningfully improve wellbeing.
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Sarah brings a wealth of knowledge and experience in corporate wellbeing and behaviour change and has supported well-known organisations to improve the wellbeing of their people, including Sealord, the NHS, nib and Weta. She is a passionate mental health and wellbeing champion and is determined to reduce stigma and improve conversations around mental health,
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In this session Sarah will share her own journey, reflections and stories in relation to burnout and how that relates to a broader conversation your workplace may need to have about this emerging risk. You can expect this session to be both engaging and informative, and to come away with a better understanding of your own current wellbeing health & insights, and some strategies to implement immediately.
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* Learn what burnout is, the symptoms and what to look out for in others.
* Why burnout is a critical risk faced by the retail and supply chain industries
* Taking a big picture approach to managing wellbeing alongside your other critical risks
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The Power of Health, Safety, and Wellbeing Engagement
With John Peachy, Chief People Mechanic with The Think Farm.
John's insights into the effects of leadership behaviour on creating healthy culture are both insightful and refreshing. His experience gained through seasons as a Talk-Back host with NewsTalkZB, broadcast interviewer and years working with senior leadership teams has taught him the power of highly effective communication in obtaining high performance outcomes.
His work around connection revolutionises the way organisations empower staff, uncover giftedness and derive cultures of human value and dignity. He is both controversial and thought provoking and is deeply concerned and passionate about the well being of leaders and so provides practical tools and strategies for achieving those outcomes. He entertains, informs and grows people.
The Think Farms core values are encapsulated by six words Proximity, Clarity, Connection, Recognition, Exposure and Intention. The Think Farms core beliefs are “When leaders rise, everyone rises” and ”Coffee Fixes Everything".
Hand/ Arm Vibration Syndrome, and how to manage it.
With Jason Johnstone, CEO of Vibration Action
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Jason was employed as an operator/trainer at Tiwai Point smelter for 15 years until he had to stop work due to nerve damage to his fingers as a result of constant exposure to vibration from hand tools.
There was a lack of realistically priced systems for adequately measuring and preventing the problem, so he decided to investigate developing a solution. The result is the Vibration Action system. Vibration Action is designed for daily monitoring with real-time alerts and reports.
What Jason will talk about:
• The day I discovered hand arm vibration
• My experience with being medically retired at a young age
• The battles with organisations in getting the right help
• Why won’t the overseas systems work in New Zealand
• Why I started Vibration Action
• Industry support and trial program feedback
• What did the vibration data tell us
• Company feedback on vibration data
• Employee feedback on monitoring their vibration exposure
Mental Wellbeing By Design
With Hillary Bennett, Director of Leading Safety
Hillary is a registered Psychologist with the New Zealand Psychology Board. She has worked as both an internal and external consultant to a wide range of private, government and non-government organisations, across many sectors in New Zealand and Australia. In 2019 she was awarded the New Zealand Safeguard Lifelong Contribution to Health and Safety Award.
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Hillary will share with you the characteristics of mental wellbeing, she will also explain the psychosocial risk assessment process, 'Mental Wellbeing By Design' which enables an organisation to identify and manage its critical psychosocial hazards. and will include an overview of the CEO Forum’s Mental Health at Work framework that identifies 4 approaches to creating a mentally healthy workplace that enables a business to meet its legal obligations as well maximise the opportunities to support its people to thrive.
How to Keep Your Lone Workers Safe.
With Petra Hakansson, CEO of Guardian Angel Safety
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Petra has spent the last 12+ years working with GPS technology and safety. She has been involved in the development and delivery of lone worker solutions to clients ranging from government departments to SMEs on a variety of networks and a range of risk environments. Petra facilitates workshops on the technology at EMA, is a regular presenter at Health and Safety events including ALGIM, National Safety Show, Safety 360, Forestry Safety Summit and NZISM. Guardian Angel Safety are members of NZISM and AIHS
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Petra will cover the following topics
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Who is captured as a “lone or remote” worker under the HSWA (attached) (most of us have them!)
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What solutions are available on the market (from apps to iridium based)
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How do they work, and how does GPS work
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How do you socialise your staff with the idea of GPS solutions and get away from the “big brother” mentality
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How should response to a critical alert be carried out for best chance of success
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How to get the most efficient spend but optimal safety
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Story telling will happen throughout! Re-telling real live NZ events is the best way to illustrate where solutions really have saved someone and how
Heat Stressors within the workplace -
with Derek Miller Occupational Hygienist
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Learn how heat can impact most workplaces, and how to protect your workers!
ShopCare are excited to host Derek Miller for this informative and topical webinar on Heat Stressors. Derek discusses factors associated with the development of heat stress, especially those we can control, For example; anyone wearing protective clothing and performing heavy work in hot and humid conditions could be at risk of heat stress
Derek Miller is an independent consultant in occupational hygiene in New Zealand. He has worked in both environmental health and occupational hygiene around the globe for some 37 years. He has been a member of the HASANZ Governance Group and currently sits on 2 International boards concerning occupational hygiene.
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Derek will be covering the following areas:
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Heat illness and injuries – what are they and how to recognise them
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Who could be at risk?
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Should your company have a policy, if so, what should it look like?
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Simple preventive measures
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Monitoring – is it required?
There is No Such Thing as An Accident: Unpacking the reasons behind crashes
with Bruce Wilson
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ShopCare is thrilled to host Bruce Wilson for this informative and topical webinar on “There is no such thing as an accident: unpacking the reasons behind crashes”.
If you are a fleet manager or have responsibility for fleets (directly or indirectly), then this webinar is a must for you. The webinar will show you objectively why a crash occurs, provide details around perception versus investigation and how to consider this in your own workplace.
Bruce Wilson is one of New Zealand’s leading crash investigators. After spending over 16 years with the New Zealand Police, where he specialised in road policing and crash investigation, he attended over 1,000 crashes in his frontline role. Unfortunately, approximately 300 of those resulted in serious injury or death. His role at the New Zealand Police transformed and he became a Subject Matter Expert and the National Trainer for Crash Investigation at the New Zealand Police College
During this webinar, Bruce covered the following areas:
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Human factors and how the human brain works with driving, why we are not evolved to drive vehicles
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Perception response, what is average and not in scenarios. This will allow managers to better plan for risks and training i.e. could their driver actually have reacted in time
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What a crash analyst can do at a scene
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What a manager can do at a scene, to support their driver/worker
How ACC Can Help Support Your Business - with Peter Oxley
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An opportunity for ACC to share information and knowledge with industry, with a focus on supporting businesses and workers.
This was a refreshing overview of ACC, with an overview of the past, present and future of claims management with ACC’s Business Customer Solutions Team Manager, Peter Oxley.
Peter has an extensive 15 year service profile at ACC and also provided insights on:
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The importance of the employer's role when supporting injured workers recovery
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Insights through Experience Rating the correlation of recovery at work and health, safety and wellbeing practices towards levy costs.
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The growing benefits in accessing ACC’s digital platform “MY ACC” for Business
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ACC resources/links that include Levies, Standard cover vs optional CoverPlus Extra, How ACC manages claims, How to support workers back to work.
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COVID-19​ support
Critical Risk Management and Governance with Terry Johnson
This was an opportunity to join ShopCare and Terry Johnson, (General Manager Health, Safety and Wellness at The Warehouse Group), for a special webinar covering key elements and sharing insights on the fundamentals of a critical risk management programme, which can help you drive visibility in your organisation and provide assurance to your leadership team and board of the efficacy of the programme.
For those who couldn't make one of the live webinars with Terry Johnson, a recording is available of the final session. The webinars were well attended, and there were lots of questions which generated some interesting conversations.
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Your legal responsibilities in a covid world with Olivia Lund - Partner at Duncan Cotterill - 20th October 2021
Olivia spoke on two key topics.
1) the NZ context and legal framework relating to blended working from home/office, and
2) the future of vaccines in relation to the workplace.
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This was an excellent webinar full of valuable information to industry on their responsibilities and how to get this right.
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Leading teams through post-covid anxiety, with Carlos Valdes-Dapena - 13th October 2021
Does hybrid working work? How do I keep the team engaged and productive if everyone is working to their own hours? How might we reduce anxiety for people and help them be part of a high performing team?
These questions and more were answered during this insightful, entertaining and very well received webinar.
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Some of the feedback we received
"Thanks Carlos a lot clarified today"
"Thank you for some real food for thought on keeping the team motivated & involved"